Refund policy

Foundry & Field products are made to order. Because each item is produced specifically for the customer, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of preference.

Please review the product description, color options, and sizing guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at foundryandfieldshop@gmail.com within 30 days of receiving it.

Please include:

Your order number
A description of the problem
Clear photographs showing the item and the issue
A photograph of the packaging and shipping label, when applicable

After reviewing the claim, we may offer a replacement or refund. You do not need to return the item unless we specifically instruct you to do so.

Incorrect Size or Color Selected

We cannot provide a free replacement or refund when the customer orders the wrong size or color. Please review the sizing guide and selected variants before completing checkout.

If you contact us before your order enters production, we will make a reasonable effort to update or cancel it. Changes are not guaranteed once production has begun.

Order Cancellations

Orders may only be canceled before they enter production. Because production can begin shortly after an order is placed, contact us as soon as possible at foundryandfieldshop@gmail.com.

Once an order has entered production, it cannot be canceled or changed.

Lost Packages

If your tracking information shows no movement for an extended period or your package has not arrived by the estimated delivery date, contact us at foundryandfieldshop@gmail.com.

Please verify that the shipping address entered during checkout was correct. We are not responsible for orders delivered to an address incorrectly entered by the customer. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.

Refunds

Approved refunds are issued to the original payment method. Processing time varies by bank or payment provider and may take several business days after the refund is issued.

Original shipping charges are not refundable unless the order arrived damaged, defective, misprinted, or incorrect.